Terms & Conditions

All trips operated by Ubuntu safari and tours Company B.V. the ANVR terms and conditions are applicable and you can find them trough this link.

Besides this, we do have the below terms and conditions.

These Terms & Conditions apply to any tours booked with Ubuntu safari and Tours Company, a local

tour operator based in Arusha, Tanzania. These Terms & Conditions govern the contractual relationship

between Ubuntu safari & tours and yourself. Please read these Terms and Conditions carefully as by

booking any tour with Ubuntu safari & tours you acknowledge that you have read and understood these

Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. You shall

be deemed to have accepted these Terms & Conditions on behalf of all clients named in the booking

and therefore all clients in that group indicate their acceptance and agreement to these Terms &

Conditions. The client who confirmed the booking is considered to be the selected contact person for all

other clients named in that booking.

1. Deposits & Final Payment

Upon booking a tour with Ubuntu safari & tours, a 15% deposit is required to secure the tour and begin

the necessary booking processes and ground preparations. Payment instructions will be communicated

via email. Final balance payment of the tour booked is required no later than 6 weeks before the tour

starts. Bookings made within 6 weeks of the tour start date should be paid in full. All payments made to

Ubuntu safari & tours should be free of bank charges and credit card transaction surcharges.

2. Booking Agreement

A booking is confirmed and these Terms and Conditions shall apply when Ubuntu safari & tours has

received the agreed deposit from the client and the client has received written confirmation from

Ubuntu safari & tours of the booking. The client confirming the booking must be 18 years of age and

above and agrees to provide full, complete and accurate information as requested by Ubuntu safari &

tours to confirm the booking. Any client confirming a booking on any tour with more than one named

client agrees that:

1. i) S/he has the authority to make such a booking on behalf of all other clients and has communicated all

necessary information to the other clients

1. ii) The information that s/he has provided regarding all clients is complete and accurate, and s/he has

obtained all necessary consents and permissions to share such information with Ubuntu safari & tours.

3. Cancellation Policy

Should you be forced to cancel your tour, you must inform us in writing. In order to cover our estimated

loss caused by your cancellation, cancellation fees will be charged per person as follows:

Days Prior to Departure Date:

% of total safari cost to pay

61 days or more

Loss of deposit

60-45 days

25% of total safari cost

44-29 days

60% of total safari cost

28-7 days

90% of total safari cost

Less than 7 days

100% of total safari cost

Ubuntu Safari & Tours

Company

The Heart of Africa Ubuntu Safari & Tours Company

The Heart of Africa

Please note that cancellation fees are based on the date your written notification is received at

Ubuntu safari & tours.

COVID-19. As Tanzania no longer requires negative PCR test to enter (unless you are not fully

vaccinated), we are unable to offer any flexibility with these terms and conditions.

If we cancel: It is extremely rare that we have to cancel confirmed bookings. We always try to avoid

cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than

60 days before departure unless we are forced to do so as a result of unusual and unforeseeable

conditions beyond our control, the consequences of which we could not have avoided even with all due

care. If we cancel your tour (except where you have failed to make payment or as a result of force

majeure*) we shall offer you the choice of purchasing an alternative tour from us of a similar standard

to that originally booked if available, in the same period. If the chosen alternative is less expensive than

your original tour, we shall refund the difference. If it is more expensive, we shall ask you to pay the

difference. Alternatively, you are entitled to a full refund of all monies you have paid to us. We are not

able to pay any expenses and losses incurred as a result of any cancellation.

* Force majeure

We regret we cannot compensate where the proper performance of our duty is affected by any incident which we or the

supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war,

terrorist activity, unexpected government acts, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road

closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions and other similar incidents beyond

our capability to manage.

4. Travel Insurance

Ubuntu safari & tours does not provide travel insurance. Therefore, the client must obtain travel

insurance from their home country with the minimum recommended medical coverage, medical

evacuation, and repatriation coverage. It is strongly recommended that clients also extend their

coverage to include cancellation and all other expenses that might arise as a result of loss, damage,

injury, delay or inconvenience occurring to the client. When obtaining travel insurance, the client must

ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover

travel on the applicable tour.

5. Medical Conditions

All clients are obligated to truthfully provide requested relevant medical information to Ubuntu safari &

tours upon booking their tour. Clients are responsible for assessing their own suitability and capability

to participate on a tour with us. All clients should consult their physician regarding their fitness for

taking part in the booked tour. Ubuntu safari & tours recommends all clients to seek their physician’s

advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns

regarding the entirety of the client’s travel with Ubuntu safari & tours.

Adventure tours provided by Ubuntu safari & tours involve visiting remote or less developed regions of

Tanzania, where medical facilities may not meet the standards of those found in a client’s home

country. The condition of medical facilities in these areas varies and Ubuntu safari & tours makes no

representations and gives no warranties in relation to the standard of such facilities or medical

treatment in those regions.Ubuntu Safari & Tours Company

The Heart of Africa

6. Special Requirements

Ubuntu safari & tours will strive to accommodate the special requests of clients, including dietary and

accommodation requests, but such requests do not form part of these Terms and Conditions or the

contract between the client and Ubuntu safari & tours. Ubuntu safari & tours is not liable for any failure

to accommodate or fulfil such requests.

7. Prices, Surcharges & Taxes

Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it

depends, the published price of any tour product is subject to change at any time, before or after

booking confirmation, up to 30 days before the departure of such a tour. Ubuntu safari & tours reserves

the right to impose surcharges on any tour products, but only for reasons arising from increases in

accommodation costs, transportation costs, fuel costs, taxes or fees chargeable forservices such as third

party supplier costs, currency and exchange fluctuations, park fees or government action which impacts

the price of the applicable tours, but only where the increase in question is substantial enough to

warrant the right to impose these surcharges. Ubuntu safari & tours shall provide notice to the affected

client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance

with this section.

Upon receiving notification from Ubuntu safari & tours the affected client(s) may elect to either:

(a) cancel the applicable tour booking without incurring any penalty; or

(b) accept the change of price

The client must notify Ubuntu safari & tours of their decision within 14 days of receipt of notice of the

increase, or they shall have been deemed to have accepted the price change and have accepted liability

for payment of the increase.

8. Changes to the itinerary

The client acknowledges by booking a tour with Ubuntu safari & tours that the nature of adventure

travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit

reasonable alterations to the tour and/or itinerary by Ubuntu safari & tours. The client acknowledges

their understanding that the route, schedules, timings, accommodations, itineraries, amenities and

mode of transport may be subject to change without prior notice due to circumstances or events, which

may include sickness or mechanical breakdown, incidents in the location where the tour will be

operated, flight cancellations, strikes, events emanating from political disputes, entry or border

difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond

the reasonable control of Ubuntu safari & tours and that Ubuntu safari & tours is not liable to any client

for such changes or amendments.

Ubuntu safari & tours shall not be liable to pay any discounts or refunds for missed or unused services

which were missed or unused by the client due to no fault of Ubuntu safari & tours, its suppliers, or

representatives, which shall include any termination of the client’s participation in the tour due to the

client’s own fault, negligence or breach of these Terms and Conditions.

Although Ubuntu safari & tours will strive to ensure that the tour you have booked goes as planned, we

do not guarantee that we will abide by the agreed tour itinerary and we therefore reserve the right to

amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify youUbuntu Safari & Tours Company

The Heart of Africa

of any changes prior to the tour departure. However, Ubuntu safari & tours is not obligated to do so, nor

shall not be liable to pay any refunds that may be claimed to result from such changes.

Ubuntu safari & tours is not in control of the management of the accommodation providers we use on

our tours. Therefore, in some circumstances we may be notified by our accommodation providers that

our reserved accommodation is no longer available, due to reasons that are beyond our control, and not

the fault or negligence of Ubuntu safari & tours. In such circumstances we will provide alternative

accommodation of at least the same standard or higher standard.

9. Risk

The client acknowledges that the nature of our tour products is adventurous and may involve a

significant amount of risk to clients’ health and/or safety. The client hereby assumes all such risk and

does hereby release Ubuntu safari & tours from all claims and causes of action arising from any losses,

damages or injuries or death resulting from these risks inherent in travel, including adventure travel

specifically, visiting wild and remote areas, and participating in adventurous activities such as those

included in the tour itineraries. Standards of hygiene, accommodation and transport in some areas

where the tours take place are often lower than comparable standards than what the client may

reasonably expect in their home country or region.

The client acknowledges and agrees that Ubuntu safari & tours will provide, to the best of its ability,

information or guidance to the client with respect to local customs, weather conditions, specific safety

concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be

liable if the client does not act according to the information provided.

The client must at all times strictly comply with all applicable laws and regulations of Tanzania and

regions visited on the applicable tour. Should the client fail to comply with the above or commit any

illegal act when on the tour or, if in the opinion of the Ubuntu safari & tours (acting reasonably), the

client’s behaviour is causing or is likely to cause danger, distress or material annoyance to others,

Ubuntu safari & tours may terminate that client’s travel arrangements on any tour immediately without

any liability on Ubuntu safari & tours part and the client will not be entitled to any refund for unused or

missed services or costs incurred resulting from the termination of the travel arrangements, including,

without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agrees to take all prudent measures in relation to their own safety while on any Ubuntu safari &

tours tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses,

and helmets, and obeying all posted signs and warnings in relation to client health and safety. Ubuntu

safari & tours, nor its Third Party Suppliers shall be liable for any failure on the client’s part to comply

with safety instructions or recommendations of Ubuntu Safari & tours or its Third Party Suppliers.

10. Complaints

If clients have any cause for complaint whilst travelling they should bring it to the attention of the

company’s management on info@ubuntusafaristour.com or Tel: +255 756 963 750

Any complaint made after the completion of a tour must be received in writing by Ubuntu Safari & tours

within 30 days of the end of the tour in question. Ubuntu Safari & Tours Company The Heart of Africa

11. Third Party Suppliers

Ubuntu safari & tours makes arrangements with accommodation providers, activity providers, airlines,

coach companies, transfer operators, shore excursion operators, tour and local guides, and other

independent parties (“Third Party Suppliers”) to provide you with the travel services and other services

you purchase or which form the component parts of your product Tour. Although Ubuntu safari & tours

takes all reasonable care in selecting Third Party Suppliers, Ubuntu safari & tours is unable to control

Third Party Suppliers and does not supervise Third Party Suppliers and therefore cannot be responsible

for their acts or omissions. To the fullest extent permissible by law, Ubuntu safari & tours is not liable

and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of

inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or

mental, resulting from the act or omission of any party other than Ubuntu safari & tours and its

employees.

12. Liability

Ubuntu safari & tours is not responsible for any damages, expenses, losses, or claims which are

attributable to the fault of any client, the unforeseeable or unavoidable act or omission of a third party

unconnected with the provision of any services that form any part of the tours, or a force majeure

event. Ubuntu safari & tours shall have no liability for loss, theft of or damage to baggage or personal

effects of Clients while participating in a tour. Clients should not leave personal belongings unattended

in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times

for their own effects and belongings.

13. Force Majeure

“Force Majeure ” means, in relation to Ubuntu safari & tours, any circumstances beyond the control of

the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents,

war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine,

government intervention, weather conditions or other outwards occurrences). If Ubuntu safari & tours

is affected by force majeure it shall forthwith notify you of the nature and extent thereof. Ubuntu safari

& tours shall not be deemed to be in breach of these items and conditions or otherwise be liable to you,

by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the

extent that any such delay or non-performance is due to any force majeure.

If Ubuntu safari & tours is affected by force majeure it shall be entitled to, and may at its sole and

absolute discretion, vary or cancel any reservations or cancel any reservation or arrangements in relation

to the visits. Payment of any refund by Ubuntu safari & tours to you as result of the non-performance of

any company shall use its reasonable endeavors to reimburse you where possible. However, Ubuntu

safari & tours shall be entitled to deduct from any refund recoverable to the reasonable actual and

potential costs to the company of the force majeure. Ubuntu Safari & Tours Company

The Heart of Africa

14. Images & Marketing

Ubuntu safari & tours reserves the right to use any photographs and videos taken during tours for

marketing or any other advertising material. The client hereby gives consent to use such photographs

and authorizes the Company to retain the copyright for these photographs and such material.

15. Amendments

Ubuntu safari & tours reserves the right to update and/or alter these Terms and Conditions at any time,

and shall post the amended Terms and Conditions on the Ubuntu safari & tours Website. Any such

amendment shall take effect 10 days following their posting to the Website. The latest Terms, as

amended, may be accessed any time on the Ubuntu safari & tours & website, or will be sent to clients

upon their written request. Clients shall be deemed to have accepted any amendments to these Terms

and Conditions on the date that is 10 days after their posting on the website. Ubuntu safari & tours

recommends that all clients refer to the Terms and Conditions prior to their travel to familiarise

themselves with the most up-to-date version of the Terms and Conditions.